Your Privacy Is Important

We value transparency in information handling

Introduction to Our Privacy Policy

Learn more about how we gather, use, and safeguard your details when you engage with our city guide platform or services.

Our policy explains what data is collected, its use, and your rights under Malaysia’s Personal Data Protection Act (PDPA).

Information We Collect

We collect personal information you provide directly and details generated from using our website or booking guides.

Details You Provide Directly

• Name, contact details, and preferences submitted during inquiry or booking process.
• Communication you share in forms, emails, or support tickets.
• Feedback, reviews, and suggestions provided to our guides or team.
• Details for contests, surveys, or route recommendations, if applicable.
• Any documents or files shared for travel arrangements.

Details Collected Automatically

• Technical details like IP address, browser type, and device data during site use.
• Website usage data, visited pages, and interaction logs for analytics.
• Service logs such as booking history or inquiries made through the site.
• Cookies and similar technologies used for functionality and analytics.
• Location data, if enabled, to enhance route suggestions.

How We Use This Information

Collected information powers bookings, improves routes, personalizes service, and helps ensure safety for all guests.

• Managing bookings, confirmations, and communication about your journey.
• Improving guide services, routes, and support based on trends and feedback.
• Personalizing recommendations or tour options per preferences.
• Enabling troubleshooting and technical support for smooth experiences.
• Ensuring compliance with legal and regulatory requirements.
• Sending service-related notifications about bookings, route changes, or updates.
• Carrying out analytical or statistical evaluations for internal improvement.

Our Commitment: We prioritize your security and comply fully with Malaysia’s PDPA in all data practices.

How We Share Information

Your data may be shared with guides, partners, or necessary third parties, always under strict confidentiality and legitimate need.

Involving Service Providers

Trusted partners only handle your details for essential tasks, such as route management or technical support.

Legal Obligations & Safety

Information may be disclosed if law requires or for safety purposes only.

Anonymous Statistics

We may publish aggregate usage trends that do not identify individuals.

Your Rights & Choices

You have rights to access, update, and control your personal information. Requests can be made by contacting our team directly.

• Request access to view your personal data held by us.
• Ask to correct inaccurate or incomplete details at any time.
• Request removal of your data from our records, if allowed by law.
• Receive your personal information in a portable format.
• Object to processing for certain purposes without affecting services.
• Restrict the processing of your data for specific cases.

Data Security Practices

We implement industry-standard technical and organizational safeguards to protect your personal information from unauthorized access or use.

Technical Safeguards Applied

• Encrypted connections secure all personal details transmitted online.
• Data access restricted to authorized personnel for essential tasks only.
• Regular vulnerability reviews and system updates completed.
• Robust firewall and anti-malware controls in place at all times.

Organizational Measures Used

• Ongoing training for staff on privacy and information security.
• Periodic audits of our data handling practices.
• Strict protocols for incident response and data breach management.
• Roles and responsibilities defined for data protection compliance.

How Long We Store Data

Personal information is retained only as long as necessary for service delivery, legal, or operational purposes, then securely deleted.

• Account and contact details removed after account closure.
• Booking and route selection history kept for performance review.
• Support and feedback records managed for continuity, then erased.
• Payment or refund records retained per compliance guidelines.
• Communication preferences always respected in promotional outreach.

Retention periods depend on service type and compliance needs.

International Transfers

Your details may be processed abroad under strict protection measures. We ensure safeguards in line with PDPA standards if data leaves Malaysia.

• Partner guides in other countries handle only essential info.
• Occasional backup or processing with regional partners.
• Technical specialists fix issues using anonymized data only.
• All partners adhere to PDPA-comparable protection levels.

Cookies & Tracking

Cookies are used for site functionality, analytics, and route suggestions. You can manage preferences or disable non-essential cookies anytime.

Types of Cookies Used

• Enable basic functions like booking forms and preference storage.
• Track anonymized site usage trends for service improvement.
• Store choices for custom itineraries or language.
• Support enhanced navigation and user preferences.

You can manage cookies or change consent settings at any time via your browser.

Privacy Policy Updates

Policy changes will be announced on our site, with effective dates listed. Please check regularly for updates.

• Email notifications for changes to privacy practices.
• Notice displayed on homepage or booking section.
• Updated timestamp on policy document.
• Customer support available for further details on changes.

Latest updates shown on this policy. Continued use implies acceptance.

How to Contact Us

Questions or requests about privacy? Contact our support team below.

Soluniquis

Sandbox Coworking Space, Jalan Radin Bagus, Sri Petaling, Kuala Lumpur 57000 Malaysia

Phone: +6018-668 0853

Email: content@soluniquis.sbs

Last updated January 23, 2026

Effective January 23, 2026